NEW RELEASE ITIL ITIL-4-FOUNDATION DUMPS TO GET EXCELLENT MARKS IN EXAM 2025

New Release ITIL ITIL-4-Foundation Dumps To Get Excellent Marks In Exam 2025

New Release ITIL ITIL-4-Foundation Dumps To Get Excellent Marks In Exam 2025

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ITIL 4 Foundation Exam Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which BEST describes the purpose of the 'improve' value chain activity?

  • A. To ensure a shared understanding of the vision and improvement direction for all products and services
  • B. To organize a major improvement initiative into several smaller initiatives
  • C. To continually improve all products and services across all value chain activities
    "The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
    https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D
  • D. To make new and improved services and features available for use

Answer: C


NEW QUESTION # 88
Which dimension considers the application of artificial intelligence to service management?

  • A. Partners and suppliers
  • B. Value streams and processes
  • C. Information and technology
  • D. Organizations and people

Answer: C


NEW QUESTION # 89
Which service transition process provides guidance about converting data into information?

  • A. Knowledge management
  • B. Service asset and configuration management
  • C. Service validation and testing
  • D. Change evaluation
    D18912E1457D5D1DDCBD40AB3BF70D5D

Answer: A


NEW QUESTION # 90
Which practice ensures that a variety of access channels are available for users to report issues?

  • A. Change enablement
  • B. Incident management
  • C. Service level management
  • D. Service desk

Answer: D

Explanation:
Service desks provide a variety of channels for access including:
Phone calls, which can include specialized technology, such as interactive voice response (IVR), conference calls, voice recognition, and others.
Service portals and mobile applications, supported by service and request catalogues, and knowledge bases.
Chat, through live chat and chatbots.
Email for logging and updating, and for follow-up surveys and confirmations.
Walk-in service desk (which are becoming more prevalent in some sectors, such as higher education, where there are high peaks of activity that demand physical presence)., Text and social media messaging, which are useful for notifications in case of major incidents and for contacting specific stakeholder groups, but can also be used to allow users to request support.
Public and corporate social media and discussion forums for contacting the service provider and for peer-to-peer support.
https://www.bmc.com/blogs/itil-service-desk/


NEW QUESTION # 91
Which service value chain activity deals with the purchase of new products?

  • A. Improve
  • B. Obtain/build
  • C. Plan
  • D. Engage

Answer: B

Explanation:
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/


NEW QUESTION # 92
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